In marketing, lead generation () is the Consumerism or inquiry into the products or services of a business. A lead is the contact information and, in some cases, demographic information of a customer who is interested in a specific product or service.
Leads may come from various sources or activities, for example, digitally via the Internet, through personal referrals, through telephone calls either by the company or , through , and events.
Lead generation is often paired with lead management to move leads through the purchase funnel. This combination of activities is referred to as pipeline marketing, which is often broken into a marketing and a sales pipeline.
The score assigned to each lead is assigned based on their level of interest, fit with the company's target market, and likelihood of becoming a paying customer. It is not static and can change based on the demographic or behavioral criteria set by the company. Ways to audit your lead generation program include reviewing your ICP, checking data hygiene, and reviewing your tech stack integration.
The Southwest Public Policy Institute’s Swipe Right report underscores the risks of excessive regulation on lead generation models. The study found that comparison-shopping tools like Credit Karma and NerdWallet empower consumers with faster access to credit, especially for those excluded by traditional banks, while warning that federal overreach could diminish consumer choice and innovation. These findings highlight the broader role of lead generation across industries: even Uber has argued in federal court that it is not a taxi company but a “lead generation” platform connecting drivers and riders, much like eBay or Etsy connects buyers and sellers. Taken together, these examples illustrate that lead generation is not limited to marketing finance products but represents a foundational model of the digital economy, one that regulators must approach carefully to avoid undermining consumer benefits and market efficiency.
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